Integration
Since 2005, Providence has been helping businesses build reliable integrations between various software systems and applications.
overview
Providence is an IT system integration company with a team of over 700 professionals specialising in custom development, cloud, security, DevOps, and many other fields. Our expertise spans across 30+ industries, allowing us to plan and implement successful integration projects of any type and complexity.
To become a digitally enabled business, enterprises must leverage the capabilities of modern IT systems. Integration is a vital step in modernising infrastructure. Our integration services enable enterprises to become more flexible, agile, and scalable, while also saving costs in both the long and short term.
Providence’s integration services assist your business in installing and scaling your IT infrastructure. Our expertise in computer telephony integration software, IVR applications, predictive diallers, emails, webchat, and advanced call centre software allows you to introduce new, cost-effective methods to seamlessly connect with your customers.
Capabilities
We Can Cover Any Integration Need
Any App Origin and Status
- Legacy and Modern Applications
- Custom, SaaS, and Open-source Software
- Highly Customisable Configurations
Any Scope
- Internal Integrations
- Integrations with partners, suppliers, customers, etc.
Any App Complexity
- Traditional transaction systems
- Modern solutions based on microservices, IoT, big data technologies
Any Deployment Approach
- Cloud/multi-cloud
- On-premises
- Hybrid
Any Integration Approach
- Point-to-point/ESB-based SOA
- A Shared Database
- iPaaS
Any Communication Type
- API-based
- Message/event-based
- Batch-based
SOLUTIONS AND SERVICES
Take advantage of the proven experience and services that are part of our Systems Integration Services to maximise your IT strategies
- Leverage IT resources to complement your team and bring product and domain expertise
- Advance your business by investing in scalable and customised services
- Connect the front office to the back office, and new systems to legacy systems
- Leverage the latest technologies in cloud, intelligent automation, advanced analytics, and more
- Outsource non-core functions to enable your team to focus on new initiatives and priorities
- Implement and integrate industry-leading technologies from Fiserv alliances and partners
- Streamline and automate processes with RPA
Frequently Asked Questions
Commonly Asked Questions About Integration
To exclude a specific product from showing up in recommendations universally on the whole site, an exclusion can be made for the specific product. See the documentation for Applying Exclusions for more details on this interface.
When configuring a widget, if a category of items should be excluded from recommendations, such as excluding all warranties, then a rule excluding a certain category of product can be configured. See the Defining Product Recommendation Rules documentation for more information.
If there are a large number of categories that need to be excluded from all recommendations, it is recommended to reach out to your customer success manager to see if the analytics team for personalization can configure a back-end rule to prevent certain products from being recommended.
We need to review the code before going live to ensure there are no errors that will cause issues with the integration and potential errors on the Providence Personalisation live environment.
Yes, Providence can integrate with your CMS, but the level of integration will vary depending on the integration method.
At Providence, we offer lifetime product support and maintenance solutions while also developing a sustainable long-term partnership with you.
This depends on the integration method.
Native Integration:
- Set up your development environment. You will need to have an Episerver Commerce site set up to utilise the Recommendations package to integrate with Episerver Perform and Reach.
- Obtain an Episerver Personalisation account. An account will be provided to you once an order for Episerver Perform and Reach is placed and approved.
- Install and configure the Recommendations package.
- Customise your Providence Perform recommendations and render the recommendations.
JSON Integration:
- Provide Providence with a product feed as per the feed specifications (located in the feeds section of this knowledge base).
- Obtain a Providence account. An account will be provided to you once an order for Episerver Perform and Reach is placed and approved.
- Add JSON code to every page of your website to provide Providence with tracking data.
- For Perform, add JSON code to render recommendations on agreed pages and then render the recommendations.
- For Reach, create the mail campaigns in the dashboard and embed the recommendations code in the email templates.
Get In Touch
Reach out to us, and we will get back to you shortly
