Infrastructure Support
Our infrastructure management team is available in person during office hours and through our telephone helpdesk, allowing you to monitor your support request and add any additional details as needed.
overview
Providence offers a comprehensive approach to enterprise IT, including business analysis, planning, budgeting, operational support of data centers and networks, desktop support, and application development. We blend technical expertise with business acumen to achieve complete integration while staying on task and within budget.
Our experienced team aligns business processes with IT infrastructure to maximise productivity. We assess the impact of emerging technologies and standards to ensure high-quality IT solutions while maintaining the business continuity of infrastructure components.
Our Solutions
IT Consulting
- Analysing existing IT infrastructure components
- Defining IT infrastructure problems and designing mitigation plans
- Setting IT infrastructure improvement objectives
- Designing new infrastructure or its components (including cloud)
- Determining technologies for IT infrastructure improvements or cloud migration
IT Infrastructure Administration and Troubleshooting
- User administration
- Software configuration and updates
- Troubleshooting and resolving root causes of incidents
IT Infrastructure Monitoring 24/7
- Setting up and configuring monitoring tools
- Providing reports on resource consumption and IT performance
- Automating the ticketing process to promptly resolve issues identified during monitoring
IT Help Desk
- L1 user support
- L2 tech support
- L3 advanced tech support (requiring code-level fixes)
IT Infrastructure Enhancement
- Planning and designing changes and expansions
- Implementing changes independently or in collaboration with your in-house team
- Delivering training and release notes for your IT support team
Cloud Migration
- Drawing up a migration plan, including risk management
- Configuring cloud infrastructure
- CI/CD configuration in the cloud
- Migrating workloads and applications
- Optimsing cloud infrastructure for cost reduction
Assurance
We offer end-to-end management of mission-critical infrastructure with a service-oriented approach, delivering seamless IT support to our clients. Our specialised technical expertise and standardised procedures ensure minimal downtime and optimal use of server, network, and user equipment. By ensuring smooth operations and high performance, we leverage our clients’ IT infrastructure as a strategic asset.
How We Resolve Your Issues
At Providence, we understand that every business is unique and requires tailored solutions. We go above and beyond for our clients in the following ways:
Design
We customise your support solutions to fit your needs. There’s no one-size-fits-all.
Transition
We ensure that your business processes flow smoothly.
Operations
We maintain system documentation, ensure knowledge transfers and training, identify risks, and more.
Continuity
We continuously improve your support services so you can focus on running your business.
Get In Touch
Reach out to us, and we will get back to you shortly
